Location
Fort Mill, South Carolina
Job Type
Full-time
Posted
May 16, 2026
Job Description
Role Name: NICE - CXone InContact Solutions
Location: Fort Mill
JOB DESCRIPTION:
Core Responsibilities
Design Development
o Architect design and maintain NICE InContact solutions including IVR ACD Campaigns Teams and Routing strategies
o Build and automate call center workflows including writing call flows prompts and scripts
o Ensure adherence to SDLC processes for all development and deployment activities
Integration Automation
o Develop and maintain APIs middleware and ETL jobs for system integrations
o Implement automation for user provisioning skill assignment and policy management
System Health Performance
o Monitor system health troubleshoot issues and optimize performance
o Ensure observability logging and proactive alerting for all critical components
Technical Expertise Required
Cloud Infrastructure
o Amaz...
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