Job Description
Req ID: ******Remote Position: YesRegion: AmericasCountry: MexicoState/Province: Nuevo LeonCity: Monterrey**General Overview**:**Functional Area**: Information Technology (ITM)- **Career Stream**: IT Solutions (SOLN)- **Role**: Analyst (ANA)- **Job Title**: Analyst, IT Solutions- **Job Code**:ANA-ITM-SOLN- **Job Level**: Band 7- **Direct/Indirect Indicator**: Indirect**Summary**:**Detailed Description**:Performs tasks such as, but not limited to, the following:- Gather and document business requirements by engaging with business partners- Work with various IT teams and the business partners to deliver IT solutions- Respond to system problems by analyzing the issue and determining the next course of action- Provide system training to end users- Participate in various IT projects as required**Knowledge/Skills/Competencies**:- Strong customer service orientation- Good analytical, technical, troubleshooting and problem solving skills.
- Good communication and documentation (includin...