1 Year Contract Customer Service Officer (Counter) #NJN

1 Year Contract

Paya Lebar

Mon - Fri, 9am - 6pm

Up to $3800

• Manage walk-in policyholders’ and Financial Representatives’ queries / requests on policy related matters queries/requests (Life and General Insurance) within stipulated time
• Ensure unresolved issues over the counter are promptly followed up within stipulated time
• Assess and manage appeals, feedbacks and minor complaints from policyholders, Financial Representatives and business partners
• Manage customer feedbacks/complaints with a good closure within the operational turnaround time
• Undertake projects or other responsibilities as assigned