(1664) Customer Services Manager - BSTD

The main purpose of this position is to serve as the primary point of contact for the business regarding existing services, ensuring that all agreed-upon services are delivered according to requirements and that business end-user expectations and client satisfaction levels are met.

Detailed description

The successful candidate will be responsible for the following key performance areas:

Ensure that all business end-user requirements for information technology (IT) services are documented through service standards.

Ensure that all agreed IT services standards are met.

Monitor and report on day-to-day services delivered by the Business Solutions and Technology Department (BSTD) by monitoring operational activities within contracts to determine and resolve areas of non-delivery.

Participate and guide IT demand planning by compiling and managing the information and communications technology (ICT) budget for the South Afri...