1st Line Network Security Engineer

Job Title: 1st Line Network Technician Location: Ahmedabad, Gujarat Shift timing: 4 days on 4 days off, 2x day shift 9:00 AM to 9:00 PM, followed by 2x night shift 9:00 AM to 9:00 PM IST Overall purpose of the job: Running of the Service Desk providing client support with a focus on providing a high level of customer service. Key responsibilities for this job: First line support handling customer enquiries and support issues using our ticketing system Proactive network monitoring of alarms and traps for our customers via our monitoring tools Troubleshooting circuit faults and working with carriers to achieve fault resolution Driving fault resolution to ensure SLA’s are not breached Ensure issues are handled effectively by following our SLA Guidelines Escalation of faults/outages in accordance with procedures Taking immediate corrective action to restore services Maintain professional working relationships with customers, suppliers, and work colleagues Creating incident reports/notifica...