1st Line Support Specialist - FTC

Weaver FinTech Group is a leading digital financial services ecosystem connecting consumers to smarter, more flexible ways to pay, borrow, and protect what matters most. Our brands — Pay Just Now and FinChoice — empower millions of South Africans through innovative Payments, Lending, and Insurance solutions.

We’re a data‑first organisation built on collaboration, innovation, and purpose: to make digital finance simpler, more inclusive, and more human.

Role Overview

As a 1st Line Support Specialist, you are the first voice our customers hear — and the first problem‑solver they meet. You’ll handle inbound queries across live chat and email, resolving the majority of issues independently while knowing exactly when and how to elevate. This is a fast‑paced, customer‑facing role that requires clear communication, genuine empathy, and the technical confidence to guide customers through common mobile and account issues.

Scope

This role covers P...