1st Line Support Technician

About You

You are an ambitious career-driven individual who is highly self‑motivated and can work independently or collaboratively within the department. You have strong communication and interpersonal skills. You enjoy working in a fast‑paced and changing environment. You will be confident in learning the software, building your knowledge and being able to talk confidently with our customers. You will develop relationships with our customers, be empathetic and work with them so they leave the conversation more knowledgeable than when they joined.

What You’ll Be Doing

• Coaching customers through their queries relating to their software via different forms of communication (phone and online chat).
• Empathetically approaching customers questions and reassuring them you’re able to help them.
• Professionally and politely encouraging our customers to adopt a self‑serve approach by sharing the relevant Support Document with them to gui...