1st Line Technician

We are currently seeking an 1st Line Technician for a leading technology service department. You will be responsible for delivering all aspects of the service desk offering phone, remote, and on-site support to schools and business. Requirements As a IT Technician, you will be tasked with the following: Installing, configuring and maintaining software and hardware components of computer and network systems Ensuring the security of client and server computers by installing and upgrading antivirus and firewall software Provide a high degree of customer service for all support issues, on-site or remotely Visiting customers sites on a regular basis, acting as the first point of contact for technical support issue The key things were looking for from our IT Technician: In-depth knowledge of Windows, Mac, Linux and UNIX operating systems Strong knowledge of key Windows Server Management tools - AD / GPO / DHCP / DNS At least one year experience in a technical support role Practical experienc...