2125 - Field Technical Support Engineer

About ALTEN MexicoWe are ALTEN Mexico, an engineering company that provides specialized solutions for engineering, technology, and product development projects.
We support leading OEMs in the automotive industry by providing high-level technical expertise across product development, quality, diagnostics, and aftersales operations.Role SummaryAs a Field Technical Support Engineer at ALTEN Mexico, you will provide expert-level technical support for complex automotive issues, acting as a key technical reference for diagnostics, investigation, and resolution of difficult vehicle repair cases.Key ActivitiesProvide guided expert-level diagnostics to support accurate and timely vehicle repairs.Analyze, document, and report technical faults identified in vehicles and diagnostic tools.Evaluate support cases related to customer complaints, prior repairs, warranty history, and software status.Perform technical investigations and special follow‐ups to support the organization's aftersales o...