24/7 IT Helpdesk & Incident Support Specialist

Devloit in Kuala Lumpur is seeking an IT Service Desk Support professional to provide 24/7 service support to end users. The role involves managing incidents, ensuring accurate classification, and informing users about ticket statuses.

Key responsibilities include diagnosing complex IT issues, prioritizing resolutions according to customer needs, and adhering to service desk KPI metrics. Flexibility for shifts, weekends, and overtime is required.