24/7 WordPress Support Team Lead - Hands-on Leader

Jobgether is seeking a Technical Support Team Lead in Switzerland to oversee a 24/7 support environment focused on managed WordPress hosting. This hands-on role blends customer support with team leadership, emphasizing continuous improvement in service standards and team performance.

The successful applicant will manage SLAs, performance metrics, and complex customer cases while mentoring a team of Support Engineers. Competitive compensation and benefits are offered, alongside a fully remote work environment.