2nd Line It Support Engineer

Second Line IT Support Engineer
📍 Hybrid / On-site – Veritas Workspace Solutions
💰 £30,000 – £35,000 per annum (depending on experience)
Veritas Workspace Solutions is a fast-growing provider of innovative workspace technologies, delivering seamless IT infrastructure and support to clients across the UK. We’re passionate about creating smarter, more efficient workplaces — and we’re now looking for a Second Line IT Support Engineer to join our dynamic, customer-focused team.
🔧 The Role
As a Second Line IT Support Engineer, you’ll act as the key escalation point for our first-line support team, ensuring complex technical issues are resolved quickly and efficiently. You’ll work across a wide range of technologies, supporting client systems, infrastructure, and applications.
Day-to-day, you’ll:
* Handle escalated tickets and provide remote and onsite technical support.
* Troubleshoot hardware, software, and network issues.
* Manage Active Directory, Microso...