2nd Line Senior Service Desk Analyst

Overview

2nd Line Service Desk Analyst. Exciting new position.

Due to expansion of the IT Department we have an exciting role and are looking for candidates to join a thriving organisation who are at the forefront in the technology field.

Based in Brixworth, Northamptonshire. £28.000 pa

Responsibilities

• Provide IT operational support across the business for all IT services
• Balance priorities quickly and effectively whilst managing customer expectations
• Use a strong and broad ranging technical and customer focused background to deliver
• Support and deliver technical solutions throughout all stages of the ITIL service lifecycle
• Deliver on operational and project based tasks, against demanding Service Level Agreements and challenging deadlines
• Exceed customer expectations whilst offering additional support and guidance to fellow Service Desk team members
• Ensure that all tasks adh...