3rd Line Customer Support Analyst (IRIS Financials)

IRIS is looking for an experienced 3rd Line Customer Support Analyst to join our Financials customer support team and help our customers resolve complex technical challenges.

You’ll play a key role in handling escalated issues, performing in depth technical investigations and working closely with our Product and Development teams to deliver the right outcomes.

What you’ll be doing

• Handling complex, technical customer support queries
• Acting as an escalation point for 2nd Line Support
• Writing and executing advanced SQL scripts
• Collaborating with internal teams to resolve product issues
• Supporting UAT and contributing to product improvements
• Ensuring a consistently high standard of customer experience

What you’ll bring

• Strong experience in software or IT customer support
• Advanced SQL knowledge and hands‑on investigation exper...