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4. Supervisor / Assistant Supervisor

Secret Recipe · Petaling Jaya, Selangor, Malaysia

Location
Petaling Jaya
Job Type
Full-time
Posted
June 18, 2026

Job Description

Responsibilities

  • The main responsibility is to ensure outstanding customer service in terms of speed, service, sequence, etiquette, food quality and exceed customers’ satisfaction consistently
  • Providing leadership and guidance to the team to ensure daily café’s operation are managed effectively and customers’ satisfaction achieved consistently. Consult the AM when assistance is required.
  • Paying serious attention to customer service by making sure all customers are satisfied with our service. Making sure all crew demonstrate friendliness, interest and care towards all customers equally and consistently
  • Responsible for table visitation to check on customers’ satisfaction in a very personalized and professional manner consistently
  • Be responsible, handle / resolve customers’ complaint promptly and courteously without being defensive. Responsible for making sure all complaints and feedback are reported to CM or AM in charge imme...

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