Academic Client Services Representative, STR – Nashville, TN

Serve as a primary point of contact for universities in the onboarding process, guiding them through the application and contracting process, managing orientation activities for professors and students, and coordinating with other CoStar departments to ensuretimelyandaccurateaccess.

Set clear expectations with our customers by presenting timelines and requirements for onboarding, while following all internal procedures to create, send and track contract proposals. 

Respond promptly and accurately to inquiries, via email or phone, to address customer needs. Manage andmonitorcase queues and group inboxes, routingemails to appropriate team members.

Collaborate across departments to deliver a seamless experience for professors and students, proactivelyidentifyingand resolving any roadblocks.

Act as a trusted advisor, providing recommendations and guidance to support customer migration from legacy ST...