Job Description
A day in the life of this role
● Manage inbound/outbound calls/emails/chats in a timely and efficient manner
● Resolve Customers queries or complaints by providing clear information and provide solutions
and/or alternatives on calls/emails/chats
● Keep records of all conversations in our contact centre database in a comprehensible manner
● Consistently meet and exceed quantitative and qualitative targets
● Identify bottleneck, call out issues, own up customer issue/track & provide resolution
● Work within the team and with other functions to resolve Customers issues effectively
● Share process improvement ideas and suggestions with the team’s Leadership to improve the
customer experience.
What we’re looking for
● High School/Graduation Degree.
● Relevant work experience of 1-2 Years.
● Good verbal and written communication sk...