Job Description
Responsibilities and Duties
Assist Account Representatives with day-to-day client service, including inquiries related to claims, billing, eligibility, and service issuesSupport renewal processes, enrollments, terminations, and COBRA-related administrative proceduresProvide administrative support to Employee Benefits managers and Account RepresentativesPrepare, format, and edit various documents, reports, and client materialsMaintain accurate records within the brokerage administration system and ensure client files are updated in a timely mannerAssist with implementation activities for new and existing clients, including processing applications and preparing enrollment meetingsOrganize market research data and analyze questionnaires or client feedbackMaintain marketing databases and support reporting or data analysis activitiesCollect and organize documentat...