Account & customer service executive

Overview

Job Title - Accounts & Customer Success Executive

CAPE TOWN-based (Near the South Suburbs for working at a shared office space 2 days a week)

Accounts & Customer Service Executive Reporting To Service Delivery Manager (day-to-day) Director Team (when required)

Responsibilities You will be the confident, welcoming, warm, and informed voice of Greencable - speaking to customers and prospects alike on a regular basis. Tackling inbound and outbound enquiries, and converting them into customers via email, phone call and SMS Onboarding new customers with data entry on multiple platforms Maximising the transactional value of existing customers with strategic conversations Regularly reviewing customers in the CRM and making contact where required Generating regular reports from our platforms to spot trends, issues and opportunities in order to act upon Capitalising on opportunities to either generate profit or create an amazing customer experience Taking own...