Account Manager: Customer Success & Order Excellence

Position Status

This position has now been filled and is no longer accepting applications.

Responsibilities

• Ensure all orders received into the Customer Service Department are dealt with promptly in line with agreed department targets and timescales.


• Work to tight deadlines with excellent communication skills.


• Take ownership of own daily tasks, making sure all orders and queries are cleared and resolved wherever possible at the end of each day.


• Build effective relationships with customers to enhance service and exceed customer expectations.


• Identify potential service issues, proactively contacting the customer to clarify and resolve the problem, offering alternative products or service levels when appropriate.


• Book in deliveries and provide both written and verbal quotations.


• Manage daily reports.


• Use automated information systems to analyse the custome...