Location
Berlin
Job Type
CDI
Posted
May 31, 2026
Job Description
As an Account Manager at Alpas you will be the primary driver of value for your accounts: managing relationships, ensuring excellent customer support, and helping customers achieve measurable outcomes that drive retention and growth.
Tasks
- Own a portfolio of mid-market B2B customers to drive adoption, retention and expansion
- Build trusted relationships with key stakeholders (executive sponsors and operational users)
- Run scalable onboarding programs that shorten Time-to-Value and accelerate product adoption
- Create and execute standardized Success Plans tied to customer goals and measurable KPIs (e.g., adoption, usage, renewal)
- Use product and usage data to identify churn risk and upsell/cross-sell opportunities - translate insights into clear, actionable plans
- Monitor customer health (usage, engagement, support trends) and proactively mitigate risks
- Communicate customer needs and pr...