Account Manager I

Job Description

Key Responsibilities

• Build and maintain strong relationships with new and existing customers
• Respond promptly to customer inquiries via phone, email, and other channels
• Identify customer needs and recommend suitable products or services
• Handle customer concerns with professionalism, offering timely and effective solutions
• Process orders, returns, exchanges, and account updates accurately
• Generate and follow up on sales leads to drive business growth
• Meet or exceed individual and team sales targets and performance metrics
• Maintain accurate records of customer interactions and transactions
• Stay up to date on product knowledge, promotions, and company policies
• Proactively engage customers and deliver a high level of service at all times
• Collaborate with team members to achieve shared goals and improve customer experience
• Manage...