Account Manager (LATAM - Spanish speaker)

Role Description

We're hiring our Founding Account Manager for LATAM to build respond.io's Account Management function from the ground up. This is a Day 0 role. There is no existing playbook, no fixed KPIs, and no template to follow. You will work directly with the Head of Department to design how we engage, retain, and grow our self‑service customers and small key accounts across the region. You will spend roughly 70% of your time on our self-service cohort — customers who today have never spoken to a human at respond.io — and 30% on a small portfolio of high‑potential key accounts . Your job is to move the self‑service base from unmanaged to observed and engaged, run monthly engagement experiments, and surface what actually drives retention and expansion in your region. You will succeed in this role if you are energized by ambiguity, comfortable making decisions with incomplete information, and excited to be part of a small founding team building...