Location
Remote
Job Type
Full-time
Posted
June 18, 2026
Job Description
Day in the Life of the Account Manager:
- Manage a portfolio of airline customer accounts, maintaining responsibility for customer satisfaction, product adoption, retention, and ongoing value realization.
- Develop and maintain customer success plans outlining customer objectives, success metrics, usage goals, and potential risks.
- Conduct regular customer meetings and business reviews with assigned stakeholders to assess progress, address challenges, and ensure continued success with PROS solutions.
- Monitor customer health indicators, product usage, and engagement data, proactively identifying risks and opportunities for improvement.
- Facilitate customer adoption of PROS solution capabilities by promoting best practices, new features, and relevant use cases aligned with customer business needs.
- Act as the primary point of contact for assigned accounts, coordinating internally to resolve issues, manag...