Location
toronto
Job Type
Full-time
Posted
May 26, 2026
Job Description
Account Manager
We are looking for an Account Manager to own post‑sale customer relationships and drive adoption, retention, and expansion across our growing customer base. The primary point of contact for customers after they sign.
Responsibilities
- Own a portfolio of customer accounts, serving as their primary point of contact and trusted advisor
- Drive product adoption by running onboarding sessions, training users, and building custom workspace configurations
- Monitor account health using product usage data, signals, and regular check‑ins to identify risks and expansion opportunities
- Manage renewals and upsells – ensuring customers see clear ROI and expanding seat counts and feature adoption
- Collaborate with sales, product, and engineering to relay customer feedback and influence the roadmap
- Build and maintain case studies and testimonials from happy customers ...