Job Description
About GoodLeap:
GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.
Under the supervision of the Loan Servicing Manager, the Account Research Specialist role is critical in gathering, investigating and analyzing customer complaints and evaluating data alongside other information to identify possible problem areas regarding loan servicing of all loan products offered by GoodLeap.
Bilingual Spanish/English required.
**Essential Job Duties and Responsibilities**:
- Credit Bureau reporting and dispute management.
- Support of pending legal proceedings as they pertain to actioning of the serviced loans.
- Daily bankruptcy scrub to Genpact and monthly bankruptcy data file and documents to bankruptcy vendor for placement.
**Required Skills, Knowledge & Abilities**: