Location
taguig
Job Type
Full-time
Posted
May 30, 2026
Job Description
- Join a renowned global financial services firm
- Join a growing shared service center
About Our Client
The client is a renowned leader in the financial services industry growing their Finance Shared Service in the Philippines.
Job Description
- Strategic Process Leadership: Define the vision and priorities for dispute operations; align outcomes with cash flow, recovery, customer experience, and compliance.
- Continuous Improvement: Use process excellence tools to uncover bottlenecks, root causes, automation opportunities, and efficiency gains; oversee implementation and measure benefits.
- Governance & Reporting: Lead operational reviews with client SMEs, report performance insights, address risks, and ensure delivery commitments are met.
- Client & Escalation Management: Serve as the main point of contact for process SMEs, translating business needs, resolving escalations, and keeping oper...
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