Job Description
Role purpose
Lead end-to-end AR operations and process governance for a team/region, ensuring stable service delivery, strong controls, and continuous improvement across Order-to-Cash in a shipping/logistics environment.
Key responsibilities (Operations + Process)
• Service delivery leadership
• Lead AR team performance (collections, cash application, dispute management, reconciliations).
• Allocate workload, manage priorities/backlogs, and ensure SLA adherence.
• Collections governance & escalation
• Define segmentation and dunning/collection strategy by customer type, risk, and geography.
• Handle senior escalations and critical customer negotiations; align with Sales leadership.
• Process ownership & standardization
• Own AR process design, SOPs, controls framework, and conti...