ACES Process Specialist , Amazon Customer Excellence System (ACES)

Description

As an ACES Process Manager, you will be the guardian of quality control at Earth's most customer-centric company. You will be responsible for the adoption and continuous improvement of Standard Operating Procedures (SOPs) at Amazon Logistics (AMZL), Amazon’s last‑mile delivery arm that delivers packages and smiles to our customers every day.

Key Job Responsibilities

• Being the Subject Matter Expert (SME) on all operational processes.
• Leading process integration efforts at our Delivery Stations (DS).
• Leading continuous improvement initiatives using Lean Six Sigma tools such as Kaizens and Root Cause Analysis.
• Owning and managing change at a granular level.
• Performing audits to ensure SOP adoption and eliminate defects and deviations.
• Working with teams both Under the Roof (UTR) and On the Road (OTR) to identify opportunities for improvement.
• Ensuring that we consistently delive...