ACS Front Desk Administrative Assistant

Position Summary

The ACS Front Desk Administrative Assistant provides first-point-of-contact customer service for Army Community Services (ACS). This role delivers professional administrative, scheduling, and customer support to Soldiers, Families, DoD Civilians, and community members.

Essential Duties and Responsibilities

• Greet and assist walk-in and telephonic customers in a courteous and professional manner
• Identify customer needs and refer clients to appropriate ACS offices or installation agencies
• Maintain the Client Tracking System (CTS) by recording daily customer interactions
• Maintain and update the ACS master calendar, including classroom and facility reservations
• Maintain daily customer sign-in sheets and archive records monthly
• Ensure confidentiality and professionalism in all customer interactions
• Submit required reports and archived documentation in accordance with COR guidance

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