Admin / Guest Experience Executive

Summary

We are looking for an Admin / Guest Experience Executive to manage guest communications, owner updates and administrative tasks. Acts as the first point of contact for guests and supports operational workflows.

Key Responsibilities

• Respond to guest inquiries and bookings via PMS (Hostaway).
• Coordinate check-in/check-out schedules with the Operations Manager.
• Monitor guest reviews and escalate complaints to the Operations Manager.
• Update management on unit statuses and guest feedback.
• Assist with reports on occupancy revenue and maintenance alerts.
• Support inventory tracking of consumables and amenities.
• Ensure smooth communication between operations cleaning teams and management.
• Maintain all books, reports, folders, and files related to company operations.

Qualifications & Skills

• Experience in hospitality or customer service.
• P...