Administrative Executive (Mandarin Speaker)

About the Client

Our client operates in the beauty, wellness, and health products sector, with business activities covering the trading, importing, exporting, distribution, marketing, and direct sales of beauty and personal care products.

Role Summary

Responsible for providing professional, friendly, and timely service to members, distributors, and customers, assists with membership registration, order processing, after-sales service, customer enquiries, and administrative documentation, while ensuring accurate communication of company information and maintaining strong customer relationships and service quality.

Key Responsibilities

• Handle membership registration, orders, product exchanges, returns, and after-sales service processes for members, distributors, and customers.
• Answer customer's calls and reply to customer's emails, assisting customers in resolving issues.
• Provide front desk reception, member en...