Administrative Support Professional Ii

**Responsibilities and Skills**:Analyze and evaluate existing systems for performancePerform gap analysis and suggest solutionsSkilled at mapping data files and processesExcellent facilitation skill to collaborate with the internal team to provide information for correct decision makingUse of technological tools to support and manage internal and external systems for company growthAdvance Excel capabilities**Internal Duties****Warranty process**- Warranty amounts Calculation 4% for RASP AND ASPS- Sending the Amounts by individual RASP and ASPS- Validation and blocking of serial number in Oracle that Support payments.
**Oracle**Key user for Service Module in OracleUpdate and maintenance of the Field Service module in OracleSupport in Field Service Module to the Welcome Center ́s and ASP ́s Dispatchers- Reset of user- Task cancellation- Open Service request- Error monitoring and problem solving- Upload CSK ́s**ASP ́s payments process****Metrics**Management service metrics (Daily, ...