Administrator (Support & Operations)

Main Responsibilities

• Accurately testing, identifying, preparing, repairing, resolving, and documenting end user technical issues relating to Desktop support. Devices include, but not limited to Desktop PC, Micro PC, Thin Client, Laptop, Tablet, Smartphone, Desk equipment, Cabling, Comms patching, Printers, MFDs, and basic network connectivity.
• Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement.
• Customer ticketing is worked upon to ensure the timely delivery of service, along with regular, professions, users facing updates.
• To provide infrastructure administration functions.
• Providing on-site cover as part of a shift arrangement.
• Support inline with contracted business working hours.
• Provide site support in remote offices when required.
• Troubleshooting and resolving software issues; OS Imag...