Advanced IT Support Analyst II: Escalations & Asset Lifecycle

A leading IT services provider in Metro Manila is seeking an experienced IT Support Analyst II to provide advanced technical support, resolve escalated issues, and manage IT operational processes. You will handle complex technical tickets, mentor junior analysts, and maintain IT systems. Ideal candidates have 2-3 years in IT support and strong knowledge of Windows, Microsoft 365, and Active Directory. This role may require occasional travel for equipment setups.
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