Advanced On-site Technician

Fujitsu · Australia, Queensland, Australia

Location

Australia

Job Type

Full-time

Posted

June 04, 2026

Job Description

About the role
We are seeking an Advanced On-Site Technician to provide technical support activities as part of Service Delivery and deployment, including installation, troubleshooting, problem resolution and maintenance. 
Respond to customer questions regarding operation and malfunctions, advises customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction.

Responsibilities and Accountabilities

Support of desktop, infrastructure, and services across multiple technology streams including, Hardware, OS, Software, Networks, Server, Printer etc.
Respond to, resolve incidents and SRs within agreed SLA, and follow Fujitsu breach reporting process for any failed SLAs.
Maintenance and housekeeping of customers physical infrastructure including but not limited to desktop equipment, peripherals, telephony, print devices, audio/visual conferencing equipment.
Manage ...
        

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