Advanced Specialist, Operational Excellence - Sales Enablement

As the OPEX specialist for E business, you will be focused on process and systems improvements and troubleshooting, in the area of our E-business channels. OPEX specialists are system experts for Customer Service processes and systems (SAP, e-systems and other automation tools used by the Customer Experience organization).

• Expert of E-biz (EDI, BOT, My.Celanese).
• System key user for SAP, SAP interfaces, system maintenance and support focused on E-biz systems.
• Lead and support process and system troubleshooting for Customer Service in relation to Electronic Data Communication/automation.
• Knowledge retention - ensure regular review of process documentation.
• Focus on process and system improvements to support day-to-day activities of Customer Experience.
• Automation of order entry, i.e. BOT, EDI, Celanese E-commerce systems (process set-up, monitoring and error resolution).
• Troubles...