Advisor, Customer Intelligence (OpEx / Process Transformation)

With the purpose of evolving Oriental’s Operational Excellence (OpEx) strategy, the Advisor, Customer Intelligence (Process Improvement) plays a key role in assessing processes within the Customer Intelligence & Operations structure and driving continuous improvement across the organization. Under the guidance of the Team Lead or Manager, the role applies data-driven approaches to identify improvement opportunities, optimize resources, and enhance processes through performance metrics and operational insights.

The position partners with internal stakeholders to address opportunities, eliminate non-value-added activities, and ensure alignment with business and regulatory requirements. This role also supports audits, monitors internal controls, and contributes to ongoing operational and regulatory initiatives. The position works hybrid and reports to San Juan, Puerto Rico.

MAIN DUTIES & RESPONSIBILITIES:

Conduct shadowing and interviews with Subject Matter Expert...