Advisor Experience Manager in Waterloo

Join Manulife’s Canadian Wealth division as the Manager of Advisor Experience in Waterloo, Ontario, focusing on supporting top branches. This hybrid management role emphasizes team leadership and operational excellence.
In this position, you will lead the advisor support analysts, ensuring exceptional service delivery and compliance with industry regulations. Your role includes mentoring team members and fostering a positive work environment. You will engage with stakeholders, drive improvements, and execute strategic initiatives to enhance advisor operations.
Key Responsibilities:
• Oversee daily advisor support operations and team management
• Develop business metrics to evaluate team performance
• Support team training and coaching efforts
• Communicate across various organizational levels
• Participate in projects for process improvement
Requirements:
• Bachelor's Degree in a relevant field
• 1-3 years in management roles
• 5-7 years of experience i...