Advisor I, CPR Main IVR & MW - Thai

Description

The Advisor I, Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of selling basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support.

Essential Functions/Core Responsibilities
• Achieve specific sales targets and maximizing sale opportunities on each and every call

   

• Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs

   

• Maintain broad knowledge of products, pricing, promotions, and procedures

   

• Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)

   

• Greet customers in a courteous,...