Advisor-Online Tech Support

This role is part of Sage’s Global Circulation team , which is responsible for addressing customer queries related to online access and platform‑related issues within defined Service Level Agreements (SLAs). The position plays a key role in delivering a high‑quality customer experience by ensuring timely resolution of technical issues while maintaining exceptional customer satisfaction standards . The role requires strong communication and analytical skills to effectively diagnose issues, resolve customer tickets, and contribute to the achievement of team and organizational objectives. KEY ACCOUNTABILITIES Primary Responsibilities Provide effective technical support to internal and external customers worldwide through appropriate communication channels, maintaining a calm, courteous, and knowledgeable approach. Troubleshoot and resolve access‑related and platform issues by developing a strong understanding of Sage systems, tools, and processes. Collaborate effectively within a global t...