Advisory Agent - Member and Client Experience

Job Overview

Work mode arrangement: full‑time on site. As a Member and Client Experience Advisory Agent, you help give members and clients a better experience, ensuring their satisfaction by listening to and addressing their needs while promoting the organization's cooperative values.

Responsibilities

• Support members and clients by informing them about existing applications and technological tools that facilitate self‑service transactions and operations.
• Contribute to business development and maintain business relationships through service delivery and related activities.
• Assist members and clients who have encountered fraud or irregularities, monitoring and processing transactions required to settle their cases.
• Stay up to date on the latest standards, products and services in your field.
• Uphold compliance, security and risk management standards.

Qualifications

• High school diploma in a ...