After-hours Support Specialist

FlairsTech · Cairo, Cairo Governorate, Egypt

Location

Cairo

Job Type

Full-time

Posted

June 05, 2026

Job Description

Responsibilities:
Monitor different ticket queues outside of support working hours.
Understand context provided in the ticket to be able to define its urgency level and priority.
Respond to the customers within our SLA.
Follow escalation lines and processes in an efficient manner.
Requirements:
Perfect written English.
Very good spoken English.
Attention to details and ability to stay alert and vigilant during shift.
Flexibility with working hours (rotational shift)
Good prioritization skills
Process oriented
Basic computer skills.

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