After Sales Customer Service Representative

QUALIFICATIONS:

• Bachelor Degree in any business related course
• At least 1-3 years experience in the same position.
• Willing to report in Pasay City and Saturday shift required

Responsibilities:

• Responding to customer enquiries and providing assistance through phone calls, emails, and online chats.
• Providing accurate and helpful information about the company's products or services and warranty policy.
• Assisting customers in making informed decisions and guiding them through the purchasing process.
• Resolving customer issues and complaints in a professional and efficient manner.
• Keeping records of customer interactions, including feedback and complaints.
• Working with other departments to address customer concerns and improve the customer experience.