After Sales Customer Service Representative

Besterm International Corporation

Urgent ₱18-23K (Monthly) On-site - Quezon City 1-3 Yrs Exp Bachelor Full-time

Job Description

An After-Sales Customer Representative is responsible for ensuring customer satisfaction after a purchase by handling inquiries, managing service requests, processing claims, and resolving issues . Key duties include troubleshooting problems, coordinating with technical and logistics teams, maintaining customer records, and providing proactive communication. This role aims to build customer loyalty by providing efficient support and a positive post-purchase experience.

• Technical knowledge: A strong understanding of the products or services the company offers.
• Problem-solving: The ability to analyze customer pain points and develop specific solutions.
• Communication: Excellent written and verbal communication skills to interact with customers and internal teams effec...