Aftersales Excellence Coach (Southern England)

MSX International is looking for a high-performing Aftersales Coach, to support our client’s dealerships improvement in the UK. Majority of the work is South of England.

The Role

To work with Aftersales businesses within the Audi UK Network to support improvements across several key performance indicators.

The Aftersales Excellence Coach will:

• Deliver improvements in Aftersales Key Performance Indicators
• Engage and work with Managers and Aftersales Teams to root cause areas of underperformance, agree action plans and coach improved techniques in:
  • Customer Satisfaction
  • Customer preparation and Technical Pre Plan
  • EVHC
  • Workshop Productivity
  • Team working and communication.
  • Process improvement and quality management.
  • Quality control processes and analysis
  • Facilitating sustainable solutions and continuous improvement
• E...