Job Description
Job Description
Aftersales Manager / Service Manager – Maidstone, Kent
Salary: Negotiable depending on experience plus bonus
Our client is a busy main dealership who is looking to recruit an experienced and successful Aftersales Manager / Service Manager to run their service department.
Service Manager / Aftersales Manager Role:
To oversee all aspects of the Service Department operations
Reviewing CSI surveys and other measures for monitoring customer satisfaction
To challenge and drive the performance of the Service department staff
Manage, coach and motivate your team to build long-term staff delight and potential progression
Controlling costs for the department
Monitoring performance against agreed targets / budgets
To control the recruitment process, as required
Performance analysis to identify areas of weakness and appropriate, targeted marketing ac...