Agent - Contact Center

To create a better customer experience for flydubai's passengers, leading to improved customer satisfaction, loyalty, and retention by providing quality call center services ensuring spot-on product knowledge.

• Provides customers with timely and accurate responses for queries related to flight baggage allowance, schedules, rebooking procedures, destinations and flydubai’s overall product.
• Understands, interprets and resolves issues quickly and decisively and escalates to supervisor when necessary.
• Maintains accurate records of interactions and engagements in the appropriate systems.
• Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity.
• Listens to flydubai’s customers and provides timely feedback on customer trends, issues and needs.
• Maintains customer confidentiality an...