Agent, Customer Service

Total Number of Openings

1

This position serves as contact point for external customers when it comes to order processing, delivery/logistic arrangement and billing. The position will work with various functional groups in-country and regionally to resolve operational issues to meet customers' domestic, intercompany or third-party orders.

+ Manage and validate all China customer Purchase Orders, Banker Acceptance Draft (BAD) or Letter of Credits against compliance, supply policy, forecast, sales agreement, contract and general terms & conditions to ensure order information accuracy and to resolve any discrepancies prior to sales order processing.
+ Work with Supply Chain team and Demand Planner to vet all China customer purchase orders against forecast and to do supply/demand management
+ Process all domestic sales orders, third-party and intercompany sales orders into the Sales Order Processing system.
+ Track the status of each order and provide re...