Job Description
Your tasks
• You provide support to CSC agents on quality issues and complex customer requests
• You share accurate, valid and complete data to internal interlocutors related to customer satisfaction, sales processes, MaCo process and other related topics
• You collaborate with the Business Process Expert and participate in data quality activities to exchange, share, communicate the made observations
• You ensure regular analysis of all exception cases (BPEM, Contract Management, Welcome Letter, Goodbye Letters, SEPA…) to be processed manually
• You detect and assist in the correction of erroneous data
• You propose process improvements based on your analysis
• You participate in improvement projects and test sessions (CRM, Digital onboarding, Customer portal, NEDP- and MaCo-platform etc.)
• You prepare internal reports concerning different kinds of data (reading estimates, invoice adjustments, energy metering and instalmen...